Manchester Institute for Psychotherapy – Grievance Policy and Procedure
It is recognised that grievances can arise when a student, trainee, trainer, member of MIP or staff member is unhappy about their personal situation regarding their course, or in their dealings with students, or with staff, trainers or the organisation, and that a speedy resolution of such grievances is in the interests of all concerned.
This procedure aims to bring about the rapid resolution of grievances, without recourse to formal proceedings wherever possible. Nothing in this procedure impinges on the legal rights or obligations of staff, members of the public, trainers or students.
Grievances will be regarded as confidential but all individuals concerned will need to be interviewed if the grievance is to be resolved.
Grievances which are anonymous or based on rumour cannot be investigated.
The Institute reserves the right to take disciplinary action against any person whose grievance is found to be based on false allegations.
Decisions and actions taken in relation to a grievance are not influenced by the person’s background or situation, and each case is dealt with on its own merits.
Informal procedure
If a grievance exists, before invoking the formal procedure every effort should be made to resolve the issue informally by raising your concerns with the person(s) involved or with the clinical director, or your personal tutor. If this does not lead to a satisfactory outcome, or if you feel unable to discuss the matter with the person(s) involved, you may opt to invoke the formal grievance procedure.
If the grievance has been resolved informally, no record will be kept on file unless both parties wish to have a note made of what has been agreed.
Formal Procedure
Students
If the matter has not been resolved informally to everyone’s satisfaction, a member of the tutorial team will be appointed to establish the nature of the grievance and will make a written record on the Grievance Form to be signed by those concerned confirming this is an accurate representation. The form will be passed to the Quality & Ethics Committee at the Manchester Institute for Psychotherapy for action, who may convene an extraordinary meeting, and investigate the matter through the Institute’s complaints procedure.
If the grievance is against another student, the Grievance Form will be submitted within two working days to an appropriate tutor. The tutor will send a letter of acknowledgement within five working days and instigate an investigation.
Following investigation, written notification of the outcome will be given as soon as possible, normally within 15 working days of the grievance having been notified. The written notification will include reasons for the outcome, any right of appeal and an explanation of the appeal procedure.
If the grievance is against a member of staff or trainer, it will be referred immediately to the Quality & Ethics Committee who will follow the Institute’s complaints procedure.
If a conflict of interest exists, the complaint will be passed to an external moderator.
Trainers and Members of Staff
Trainers and members of staff are required to follow the above procedure and report the grievance to the Trainers meeting and the Quality & Ethics Committee.
Members of the Public
Members of the public can forward their grievance to the Quality & Ethics Committee and there will be an extraordinary meeting by the committee within four weeks of receiving the written grievance. They will be informed of the outcome within four weeks of the aforementioned meeting.
Appeals
If an appeal is to be made against the outcome of a grievance this should be done in writing within ten working days of the decision being notified.
The outcome of the appeal will be notified in writing within a further ten working days.
A complainant has the right to seek advice from outside the Institute at any stage of the proceedings
Monitoring
The outcome of investigations and responses to grievances will be
reported quarterly to the Director of MIP. All those involved with the grievance will also be notified.
This policy is regularly reviewed every 18 months.
Last revision December 2018
GRIEVANCE FORM
Incident Date: …………………………… Incident Time: …………………………..
Reported to: ………………………………………………
Complainant’s Details:
Name: ……………………………………………………………………………………….
Address: …………………………………………………………………………………….
………………………………………………………………………………………………..
Tel: ……………………………………………………………………………………………
Course Title (if applicable): ………………………………………………………………..
Trainer (if applicable): ………………………………………………………………………
Complainant given information about procedure: Y N
Full details of the complaint including date and time and place.
I agree that this is an accurate record.
Signed………………………………. ……………..
(complainant
Action
What complainant wants to do next:
Steps that have been taken to resolve this informally:
What we have done/will do:
Sent to: ………………………………………………….
Signed (Recorder)……………………………………..
Date: ……………………………………………………
Signed …………………………………………………..
(Member) ………………………………………………..
Signed ……………………………………………………
(Member) ………………………………………………..
Signed ……………………………………………………
(Quality & Ethics Committee): …………………………
Follow up:
Signature……………………………………….. Date………………………..
Appeals Procedure for Training Course -and Course work
What Is Supervision
There are many areas of Supervision; Clinical Supervision, Counselling Supervision, Organisational Supervision, Educational Supervision and indeed Coaching Supervision. On this site we will be providing articles, blogs etc., on all areas of Supervision, though specifically Psychotherapy and Counselling Supervision. Clinical Supervision, which covers both the Psychotherapy and Counselling worlds is a relatively new profession. If we look back at the 1950’s/1960’s we see that Clinical Supervision was mainly used in the area of Psychoanalysis and Psychodynamic World. By the 1970’s/1980’s the teaching and nursing professions started to explore the use of Supervision in their professional practices. Both of these professions use Supervision mainly as an educative discipline rather than an interpretive and analytical discipline. With the emergence of psychotherapy and counselling post 1950’s we see the proliferation of Supervision into these disciplines.
Also we saw in the 1980s the inclusion of Supervision into the Managerial and Occupational Sectors.
Clinical Supervision for Psychotherapy and Counselling has come of age in the 21st century and we see that there has been a huge number of books and articles written on the subject of Supervision within the last three decades.
A recent definition of Supervision which I like is “Supervision is a working alliance between two professionals where supervisees offer an account of their work, reflect on it, receive feedback, and receive guidance if appropriate. The object of this alliance is to enable the worker to gain in ethical competency, confidence and creativity as to give the best possible services to clients”. (Inskipp and Proctor, 2001,)
It is fair to say that the major players in any Clinical Supervision is:
- The Supervisor
- The Supervisee/Therapist
- The Client
Within this framework Supervision is primarily focused on the Supervisor helping the Supervisee/Therapist to develop their specific skills in the service of the client.
There are many models, tools, and techniques as well as information to help the Supervisor in this process.
Two specific models that are useful in this context are :
- The “Seven-eyed Model” sometimes called the Process Model. This model was developed by Peter Hawkins and Robin Shoet in their book “Supervision in the Helping Professions” (1989)
- The “IDM Model” which is a Professional Developmental model created and developed by Stoltenberg and Delworth 2001 and written extensively about in their book called an “Integrative Developmental Model” (2000).
The “Seven-eyed Model” or Process Model is specifically useful in providing a map for the Supervisor to know where they are, at any time, within the Supervisor relationship with the Supervisee.
What is also particularly useful when using this model is the focusing on the particular “Modes” that the Supervisor/Supervisee will visit.
Mode’s within this Model
Mode 1 – The Supervisor within this Mode will be focusing on helping the Supervisee sharpen their “Behavioural Observation” when working with the clients.
Mode 2 – The Supervisor, when focusing on “Mode 2” will be facilitating.
The Supervisee to look at the strategies, goals, contracts, and treatment plans – direction for the client. In this Mode there will be an emphasis on the nuts and bolts of interventions within the therapeutic relationship.
In other words “Why” the Supervisee/Therapist decided to use that specific intervention at that specific time within the therapy relationship.
Mode 3 – The Supervisor when focusing on “Mode 3” will be helping the Supervisee to concentrate on the “Dance” between the Supervisee and the Client in the therapy relationship.
In other words to look at the transference projections of the client on the therapist within the therapy relationship.
The use of metaphor and imagery are useful techniques for this particular stage.
Mode 4 – The Supervisor when focusing on “Mode 4” will be looking particularly at the counter-transference of the Supervisee/Therapist within the therapy relationship of themselves and the client.
Mode 5 – The Supervisor in “Mode 5” will be looking at the relationship between the Supervisor and Supervisee within the Supervisors Office.
Mode 6 – The Supervisor in “Mode 6” will be looking specifically at his own counter-transference within the Supervisor/Supervisee relationship.
Mode 6 and Mode 5 are useful Modes to look at the “Parallel Process” between the Supervisor/Supervisee and the Supervisee/Therapist and their client.
Mode 7 – The Supervisor in this Mode will help the Supervisee concentrate on the Organisational and wider Environmental restraints on the Supervision.
This “Seven-eyed Model” provides a comprehensive and systemic model for examining the process of Supervision. It will be useful for Supervisors and Supervisees alike.
Another Supervision Model which compliments this model is the “IDM Model”, first postulated, as said above, by Stoltenberg and Delworth (2000).
This Model is a Professional Developmental Model.
The authors of this Model put forward the case that for effective Supervision to take place, the Supervisor needs to be aware of the Professional Developmental needs of the Supervisee/Therapist.
Also the Supervisor needs to be aware of the use of “Parallel Process” as a major tool within Supervision.
If the Supervisor is aware of such concepts as parallel process and the two models mentioned above then I believe more effective Supervision is likely to take place.
Other models, such as the “Procedural Model” and the “Tasks of Supervision” are also useful in the art of Supervision.
Relationship Therapy and Object Relations Within a Therapy Session
Relationship methods and techniques, as well as Object Relation ideas, are described throughout the therapy session outlined in the article. Also they are analysed and commented on within the article.
My client, Sue, had been in therapy with me for approximately six months on a weekly individual basis. She saw me at the Institute and the sessions were of 55 minutes duration. The long term therapeutic contract with me was that she warned to be less agitated and more relaxed in her life.
This particular session was at 10.00 am on a Thursday morning. I opened the door to her, invited her into my consulting room and asked her if she wanted a cup of tea. She said yes and, after some casual transactions, I asked her what she wanted from this particular session.
She told me that she wanted to take the Negative aspects of her father off me, and to be able to act in a Positive healthy way with me.
I asked Sue the reasons that she wished to do this, and she answered, so that she could feel safe and secure with me in the therapy session. I inquired further and asked what benefit it was for her to feel safe and secure with me. She replied that the process would help her positively enhance her life and this was the first step for her in this specific direction. She also added that she would not be able to work in a therapeutic way with a therapist that she did not feel safe with!
I agreed with her that this was vital for a positive, Therapeutic relationship to form between both of us. I then asked her how she was feeling.
She replied that she felt more relaxed and warm inside since we had some contact between us and that even as we spoke, she was beginning to take some of the negative qualities of her father off me.
I asked her how she was doing that, and she answered that the response from me was different than from her father’s, that he would not be with her as I was being.
I then asked her to explain more and she went on to say that, with her father, there would be no dialogue, no real conversation. He would not take her into account in any real way, whereas she felt that I was, at the moment, honoring her by being sensitive to her needs. I replied to Sue that I was pleased that she had already begun the important process of separating me from her father.
At this point, I decided to use physical and visual comparisons with myself and her father as a methodology for Sue to differentiate between us. To this end, I asked Sue how different visually and physically I was from her father. She went on describe some of the differences.
For example, she told me that I had different coloured hair than her dad’s hair, my nose was larger, though for her, my mouth and lips were similar in some ways. She said, that my smile seemed much warmer to her than her father’s.
Particularly, at this thought, she seemed to me to be much more relaxed and as the process of differentiation continued her whole posture changed and she was sitting in relaxed manner. She did not appear to be as stiff and rigid as she had been at the beginning of the session.
I logged this mentally and then went on to encourage her to anchor how she felt now and to integrate and remember the warmth of her visual memories of me and how I am different from her father, so that she could take those different memories away from die session with her.
Sue went on to say that she felt much better than earlier on in the session and now felt much more positive towards me. She reported feeling relaxed and secure with me and said that she was happy at that. She then asked me for a hug – which I gave her and we completed the session in this symbolic way.
In analyzing this session, I intend to comment on this particular piece of work, firstly from an Object Relations’ framework and secondly from a ‘Relationship’ frame of reference.
By looking at this work from an Object Relations framework, the primary goal of the session for Sue was to move from her negative self object to a positive self object
. The negative self object that she was transferring onto me was her father, who physically and emotionally abused her in her childhood. By Sue placing me as the negative self object within the therapeutic relationship, she was replaying the abuse within her own internal structure. She was reinforcing the past as in the here and now reality.
Sue recognised that, for her, I was taking on this archaic role. She did not want this, she did not want to replay her past patterns and responses. She wanted to see me and to respond to me as a positive self object. This was very important to her.
Indeed it was vital in the area of Sues healing and cure.
she wanted me to be a healthy self object that would be secure, nurturing and dependable in a soothing and growth-full way. Seeing me in this way would be helpful, not only in an internal soothing way, but also this internal security would mean that, externally, she would feel safer to contact others within her life in her present day functioning.
This process could be seen within an Object Relations framework as an ‘Idealizing transfer’ from Sue to myself
This process was helpful to Sue as she reported feeling more relaxed and contented, more secure within herself as she left the session. This indicated to me that she had begun to take me on board as a self soothing; self object that she wanted and needed to enable her to have the internal base to confront the memories and effects of the childhood abuse she suffered at the hands of her father. This then, provides a positive and necessary platform for future therapy.
In explaining the same piece of work from a ‘Relationship’ framework”, it is necessary first to define what we mean by Relationship therapy’.
Relationship therapy, for me, has three major concepts which need to be mentioned here. They are the cornerstones for any relationship therapy. Erskine (1991) talks of the need for Inquiry, Attunement and Involvement as the major prerequi¬sites for any therapist working from a Relational standpoint..
Turning to this methodology then, Inquiry is a gentle contactful method of coming alongside the client in order to unpack and discover the roots of the past. Inquiry is about finding out. In some ways you must become the Sherlock Holmes of the therapy process, in a respectful way of course, not a shaming way.
If we analyze the dialogue with Sue and myself in our therapy session, we can see that I am Inquiring in the following ways:
Firstly I Inquire respectfully what she wants from the session, to which she replied that she wished to take the negative aspects of her father off me. I went on to further inquire as to her reasons for doing this. Her reasons were that she wanted to feel safe and secure with me in the therapy sessions. Further Inquiry was to find out how she would benefit from feeling safe and secure with me. To which she replied it would enhance her personal growth.
This use of inquiry by me was vitally important for the Relationship to begin to bond and for the attachment process to begin between Sue and myself. Indeed, it is in the Inquiry process that the solid foundations for Relationship therapy begins.
Attunement is concerned with the therapist being there with the client, seeing her, hearing her and validating her experiences and feelings. It is the sense of ‘being with’ instead of ‘doing to’. Attunement is about ‘getting into the skin of the client’. It is about the therapist being in touch as fully as possible with the needs and feelings of the other person. As Erskine (1991) says, ‘the communication of attunement validates the client’s needs and lays the foundation for repairing the failures of previous relationships”.
With Sue, i attuned to her in the following ways:
Firstly, when Sue said she would not be able to work in a therapeutic way with a therapist she did not feel safe with, I agreed with her that it was vital that she felt safe with me in order that she have a positive therapeutic relationship. I validate here, her thinking linked to her past experiences and it is important for her that I have a full understanding of her process and show it in some way, either verbally or physically. I chose the verbal method.
Another example of Sue being Attuned to me in this session was that she dialogued with me in a way that she would not have done with her father. This was mainly because she saw me as validating her ‘sense of being’ and that I was sensitive to her fundamental needs.
Involvement, as with Inquiry and Attunement, is basically about the therapist being fully present and in full contact with the client. It is through involvement that we validate and Normalize the client’s experiences. In other words we involve ourselves through the use of Inquiry and Attune¬ment in the world of the client. It is through Involvement with the client that we come to understand the very nature of the person that we are working with.
An example of how I used the method of Involvement with Sue was specifically evident at the end of the session when I asked how she felt now, and encouraged her to integrate and to remember the warmth of her visual images of me and how I am different from her father. My involvement was very much anchored through the bonding that I undertook to anchor the feeling of warmth that Sue had developed towards me through the session.
This was symbolized by the hug that she asked for from me, and that I gave her at the very end of the work.
This hug is true involvement of Contact at the somatic level, which she can then carry away from the therapy session with her into her present day life.
The active Relationship therapy model that I followed with Sue can be summarized as follows:
Through Inquiry I have found out what Sue wanted, and by Attunement with her, we got into the feel of the therapeutic process and therefore helped facilitate what she wanted to experience, which has made it possible for me to be me, and her to be her. Involvement is me using my presence to help anchor arid encourage what has happened between us within the therapy process. The hug encapsulated the involvement which existed within the whole of the therapeutic session.
Indeed it was through her” Relationship” with me in the “here and now! that the “Real “healing took place and could be worked through within the different aspect of the Self!
POTENCY, PERMISSIONS, PROTECTION and PUNISHMENT
When working with clients, I often think about the concepts of Potency, Permissions, Protection and Punishment that have been written about, throughout time, in the Psychotherapy and Psychoanalytical literature.
When considering the Transactional Analysis literature, it was Pat Crossman, back in 1972, that first alerted us to the ideas of Permissions, Potency and Protection within the clinical domain. The idea of Punishment, being important to consider within the therapy frame, was first written about by Eric Berne when he talked about his ideas concerning “script backlash”.
When using Permissions in Psychotherapy, it is important to consider the developmental perspective when giving these Permission Transactions. In other words once must consider the “psychological age” of the client in the therapeutic relationship.
By considering the developmental age of the client, you can then gauge the Permission Transaction which is necessary for the particular age of the client, at that time in therapy. For example, you might give the “Permission To Be” to a client that is particularly young and has fundamental issues concerning their very existence and right to live.
Other Permission Transactions, such as “You have the right to think”, and “You have the right to have feelings” may be given at a different developmental age.
When giving Permissions I always consider the possible “script backlash” which might occur if the client follows through on the Permission Transaction. i.e., If the client in their childhood was punished for expressing feelings, they may give themselves the same internal punishment when “practising” following the therapists Permission Transaction.
Protection and Potency are important qualities for any Psychotherapist to cultivate, and much has been written to this effect.
Richard Erskine, writing about his methodology with regards to Integrative Psychotherapy, talks about Attunement, Inquiry, Involvement and Presence as part of a Therapists potency.
In conclusion, it is important for any Psychotherapist, whether a Transactional Analyst or from any other modality to consider, and I believe, practice, the above concepts of Permissions, Potency and Protection.
Furthermore, it is vital for all Psychotherapists to Inquire about the possible “Script Backlash” or Perceived “Punishment” that a client may occur when “Putting a new script on the road”.
Bob Cooke T.S.T.A.
March 2013.
The Relational Approach in Transactional Analysis
In this video Helena Hargaden is talking about the Relational approach in Transactional Analysis.
Continuing support programme
The Continuing support programme is an added dimension to the Low-cost Therapy clinic. It is specifically for clients who have already undertaken a low-cost placement at the Manchester Institute.
Through the Continuing support programme you will be able to see Practitioners at the Manchester Institute at an reduced price of £30-£40 per hour.
The practitioners who work from the Continuing support program at the Manchester Institute for Psychotherapy, will have all completed psychotherapy training at the Institute and have been vetted as competent.
To apply for Psychotherapy within the Continuing support programme you will need to have first had an assessment with the clinical director to decide what issues that you want to work with and who is the most suitable Therapist to meet your needs.
Child Psychotherapy Assessment
When assessing Children and young people, the theories below, provide me with a indepth level of understanding to the specific needs, and vulnerabilities ,of the Children and young person, at the level of development they present.
For example Bowlby’s Attachment Theory provides me with an understanding of the child/young persons Attachment style, behaviours and beliefs, how they are formed, and the impact thereof.
Mahler’s theory informs me as to the Separation and Individuation and Rapprochement Issues, and the possibility of developmental delay.
Stern’s theory gives me insight and informs me as to the inter-subjective experience of the child/young person and hence, the creation of self, through their interpersonal experience.
I take into consideration transitions and how they are managed, as this may also impact development. I consider the impact of trauma and abuse and how this may also impede development.
As a Transactional Analysis Child and Adolescent Psychotherapist ,my guiding principals are people can be responsible for their choices and thoughts, people are OK, worthwhile, deserve to be treated with dignity and make positive decisions about their lives.
When I’m working with children and young people, I am aware that their view 0f the world is often distorted by the adults who are responsible for their welfare.
When assessing children and agreeing what work needs to be done to address this, I will endeavor to involve the parents or carers, who may have contributed to the child or young persons dysfunctional behaviour.
When working with Children and Adolescents, I value and place importance on developing an alliance with Parents and involving them in the work I do with their Children, when and if it is deemed necessary. This involvement is often key to the work and essential to facilitating change. I work with the parents contractually and with agreement from the child or young person.
Essential to the work, I also consider the importance of peer, community and cultural influences, and take into account how this may have an impact.
I uphold the view that in any therapeutic relationship it’s essential to consider the dynamics of power and the transference and counter transference issues. To this end I have regular therapy and supervision in order that I can look at my process and any barriers to communication, and develop my knowledge to enhance my practice.
When working with children and young people; I am aware that there is often an invisible third party in the room. For example, the parent or parents, school or an agency that the child or young person is involved with will more often than not refer the child or young person for therapy. It is often the case therefore; that the child or young person is attending therapy because another party or person has decided that it will be helpful for them to do so. It is not always the case that client themselves request or initiate the referral.
This could cause problems, as there may be a conflict of expectations between the referrers, and or the child/young person. Sometimes they may even feel coerced or even forced to be there. It is important therefore, for all parties concerned that there are clear identified roles from the outset, whereby I make clear what I am there for and what I’m prepared to do. I then check out what the others are there for and what they want and then agree what is feasible for us all to achieve.
I also talk about potential for sabotage, what form it may take and how this may be addressed. A three-cornered contract is essential to ensure all parties have a clear understanding of the work to be undertaken; boundaries are outlined and agreed from the onset regarding the work. I ensure to the best of my ability that I keep client confidentiality; I also make it clear and have an agreement from the onset within the three cornered relationship, when it is necessary for information to be shared. There are times for example, when keeping such confidences is not in keeping with the child’s best interests, which need to be kept as paramount.
As with all my clients, I keep any notes, either handwritten or electronically stored, or work produced by the clients themselves, confidentially locked in a cabinet or encrypted on a PC, in accordance with the Data Protection Act, (1998). These records are kept after the work has been completed for up to seven years, unless it is required by law to keep them longer, e.g. in child protection cases.
When commencing the work with children and young people, an initial meeting is convened with all parties concerned. In his meeting I usually contract with the child and young person and their carers for a 4-6 week Assessment, after which we will meet for a review and agree what work needs to be done and contracted for, and the continuation of the therapy.
In this meeting we discuss how this will be done, i.e. how long for, when and where, andhow often.
At all times, I include the child or young person in this agreement, with the optionfor them to choose at any time to stop the work and say no to me.
The age range that I work with are children and young people between the ages of eight to seventeen. I employ various techniques such as, role play, art therapy and creative play toys for the younger age range. These tools enable both myself and the child or young person to have a better awareness of themselves and experience of relationships and the world.
I work relationally and to this end, with the use of transference, my aim, is to gain a better understanding of their subjective experience and thus facilitate the client to co-create a more integrated sense of self. Throughout the therapeutic relationship, I take into account and work with the presenting age of the client, as this may not be commensurate to their chronological age.
This informs me as to their developmental deficits, attachment patterns, and at what level to pitch the work.
I also am very interested in neurobiology ,and the impact that early care has onthe developing brain, and how this may have a lasting affect.
To this end I have read work recently written regarding working with children and young people, by Sue Gerhart(Why love matters) and Margo Sunderland (What every parent needs to know)
and the work of Alan Schore. This informs my work and influences the way that I assess,diagnose and treatment plan.
S Cooke 2014